Privacy Policy | ValleyCrew Springfield Concrete

Introduction

At ValleyCrew Springfield Concrete, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or request our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, contact us, or use our services. This may include:

Your name, address, email address, and phone number
Property details and project specifications
Payment information for completed services
Communication preferences and correspondence with our team
Photos of your property related to the project

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and how you interact with our site. This helps us improve our website and services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide quotes and complete concrete services you request
To communicate with you about your project, appointments, and services
To process payments and maintain billing records
To send you updates about your project status
To improve our services and customer experience
To respond to your questions and provide customer support
To comply with legal obligations and protect our rights

We may also use your information to send you promotional materials about our services, but you can opt out of these communications at any time by contacting us or clicking the unsubscribe link in our emails.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who help us operate our business, such as payment processors and scheduling tools
With contractors or suppliers when necessary to complete your project
To comply with legal requirements, court orders, or government requests
To protect our rights, property, safety, or the rights of others
In connection with a business transfer, such as a merger or sale of assets

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

You can control cookies through your browser settings, but disabling cookies may limit some features of our website. We may also use third-party analytics services like Google Analytics to understand website usage patterns.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data, and limiting employee access to personal information.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information and passwords.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for several years to support warranty claims and business operations.

If you would like us to delete your information, please contact us. Note that we may need to retain certain information for legal or business purposes even after you request deletion.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your information
The right to opt out of marketing communications
The right to object to certain uses of your information

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe as required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

ValleyCrew Springfield Concrete
585 Selma Rd, Springfield, OH 45505
Phone: (937) 284-4352
Email: contact@springfieldconcreteworks.com